Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean VARI FABS, its franchisor, affiliates and partners.
www. vanji.in website ("Website") is an Internet based content and e-commerce portal operated by VARI FABS, a company incorporated under the laws of India.
Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. vanji.in at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
User Account, Password, and Security:
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify vanji.in of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. vanji.in cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.
vanji.in provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as clothing, footwear and accessories from various fashion and lifestyle brands. (collectively, "Products"). Upon placing an order, vanji.in shall ship the product to you and be entitled to its payment for the Services.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that VANJI’S name is stated as the source and prior written permission of vanji.in is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
conduct or forward surveys, contests, pyramid schemes or chain letters;
download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
violate any applicable laws or regulations for the time being in force in or outside India;and
violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
exploit any of the services. We reserve the right to deprive individual customers of our Cash on Delivery payment option. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.
You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about Jabong.com, its associates and partners on any property owned by vanji.in.
No Compensation Policy:
If the quality of any products, services, information, or other material purchased or obtained by you through the Website did not meet your expectations, no compensation will be given other than the Return and refund or Exchange of the product.The customer cannot request compensation for any reason,including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our Delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. vanji. holds the rights to cancel orders and block accounts of such customers without any prior notice.
User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by vanji.in.
Exactness Not Guaranteed:
vanji.in hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from vanji.in will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. vanji.in may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.
Intellectual Property Rights:
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, vanji.in owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to vanji.in without obtaining authorization from vanji.in.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.
Links To Third Party Sites:
The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of vanji.in or the Website and vanji.in is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. vanji.in is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. vanji.in is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Jabong.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
Disclaimer Of Warranties/Limitation Of Liability:
vanji.in has endeavoured to ensure that all the information on the Website is correct, but vanji.in neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall vanji.in be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services;(b) unauthorized access to or alteration of the user's transmissions or data;(c) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall vanji.in be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, vanji.in shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond vanji.in’S control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
You agree to indemnify, defend and hold harmless vanji.in from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by vanji.in that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at vanji.in’S discretion.
Title and risk of loss for all products ordered by you shall pass on to you upon vanji.in’S shipment to the shipping carrier.
vanji.in Will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts vanji.in reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
other unforeseen circumstances
In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities"
Returns and Exchange conditions:
vanji.in will accept Return or Exchange only if the following conditions are met.
The tags on the product should be intact.
The product should be unwashed, unused and in an undamaged condition.
The item needs to be returned along with the original packaging.
Limitation on refund amount for courier charges
If the customer wants to instant return or return within 30 days, and vanji does not offer reverse pickup of the items, the customer can send us the shipment himself/herself. Also, we request the customer to send the scanned copy of the courier slip to STORE@VANJI.IN and VANJI will refund the amount.
Reverse Pickup Process:
vanji.in will not be liable for the products returned by mistake
In a scenario where a product not belonging to VANJI is returned by mistake, VANJI is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.
Limitation on refund amount for courier charges
Please do collect the RVP slip/Written confirmation from the Courier company that the RVP has been done for a particular shipment/order.
RVP slip to be produced in case of discrepancy between customer and our logistics partner
In case of any discrepancy in the status of reverse pick up of a product, (where the customer claims the product has been returned, while our system suggests otherwise) refund will be initiated only if the customer successfully furnishes the RVP slip given at the time of the pick up.
In case of exchange request placed by the customer, the exchange will be done on special price of the item(s) not on MRP.
vanji.in may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.
If you or vanji.in terminates your use of the Website or any Service, vanji.in may delete any content or other materials relating to your use of the Service and vanji.in will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at ERODE.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
Interpretation Of Number And Genders:
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. vanji.in does not review the contents in any way before they appear on the Website. vanji.in does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to STORE@VANJI.IN.
Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made on vanji.in , but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable VANJI to begin an investigation.
Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, vanji.in reserves the right to cancel all past, pending and future orders without any liability. vanji.in also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.
The customer may be considered fraudulent if any of the following scenarios are met:
Customer doesn't reply to the payment verification mail sent by vanji.
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer's phone/email
Customer uses invalid email and phone no.
Overuse of a voucher code
Use of a special voucher not tagged to the email ID used.
Customer returns the wrong product
Customer refuses to pay for an order
Customer is involved in the snatch and run for any order
The customer may be considered loss to business if any of the following scenarios are met:
Customer with a very high return rate
Invalid/Incomplete address cases
Repeated request for monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to business category may be blocked. Any gift credits earned through loyalty or referral program will be forfeited in such case.
Cancellation of Bulk Orders
vanji.in may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by vanji.in :
Products ordered are not for self-consumption but for commercial resale
Multiple orders placed for same product at the same address, depending on the product category
Bulk quantity of the same product ordered
Invalid address given in order details
Any malpractice used to place the order
Any promotional voucher used for placing the 'Bulk Order' may not be refunded
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
An Email will be sent seeking/providing following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box(if any)
If an opened delivery was received, pilferage claims must be made the same day
Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
What we do about mispricings
Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.
Product Review Guidelines
Product Review Guidelines
Brisk and effective content: It is advisable that the content of the review is honest, simple, to-the-point and helpful in the interest of future buyers of the same product. Keep in mind that your review is based on your personal experience of your product choice, timing of the order and demographic contours. It is important that you set a clear and realistic picture in your review for other future buyers to follow suit.
Content of the review: The review section in essence is limited to only issues with respect to the product like the quality, comfort level, colour, size etc. Please note that reviews written with irrelevant content referring to another product or company will not be published. Moreover, reviews in incomprehensible language, HTML content, promotional campaigns, abusive or defamatory language will not be published.
Other reviews/queries: In case you want to give us a shout-out on our services like delivery, return, refund, promotional offers, discount coupons and so on, you can shoot us an email at STORE@VANJI.IN, For queries about the product size, colour, availability, you can contact your customer care representative at 0424-2222895.
Terms For Promotions/Contests/Offers/Campaigns
General Terms for Offers and Promotions
As per new RBI guidelines, customers would not be allowed to use VANJI Credits/ Gift credits/ Cash vouchers while placing an order from the vanji Partners where the products are packed and shipped from partner location itself.
Gift cards or Vouchers sold or distributed by VANJI or by any of its partner, are issued directly to a customer only. VANJI is not liable for any misuse, loss or damage of any voucher or gift card.
Discounts will be applied to the total merchandise value including VAT and applicable taxes. Issuance or redemption of a voucher or coupon will apply to the total value of the qualifying order once all promotional discounts have been applied.
Only one credit note/gift voucher/voucher can be used per order unless otheriwise stated.
Discount vouchers - Discount vouchers may from time to time be offered to account holders;such vouchers may only be applied to purchases made through the account to which the discount voucher was offered and registered. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, a combination of the two and in case of COD, a Bank Transfer).
Promotional discount vouchers - We may from time to time offer promotional discount vouchers which may apply in respect of any, or certain specified, purchases made though this Website. These promotional discount vouchers, however won't be re-issued for unsuccessful orders . To avail best discount, you can use any current running offers on the website.
vanji.in shall introduce various offers, schemes or contest at different times. The terms and conditions for such Contest shall be separately available on the Site.
vanji.in reserves the right to change/modify/add/delete any of the terms and conditions prevailing on the different promotional schemes it introduces in market from time to time. vanji.in , at its discretion, can withdraw a particular scheme from the website or market.
In case of any query pertaining to use of voucher and/or credit note or regarding the schemes, please email customer care at STORE@VANJI.IN or call @ 0424-2222895.
While participating in any vanji.in contest you hereby agree to release and hold vanji.in (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) harmless from any claim or demand, but not limited to reasonable attorneys' fees, or arising out of or related to your participation in the said Contest.
vanji reserves the right to cancel any orders placed using promotional vouchers. Some situations where your order may be cancelled include, without limitation, misuse of any promotional vouchers, unauthorized usage of vouchers or inaccuracies of voucher pricing, technical glitch and value thresholds. The voucher amount will not be refunded for such cases.
Suitable legal action will be taken against websites involved in unauthorized publication of vanji vouchers. vanji.in will only honor vouchers which are issued or published directly by us or our partner websites.
The voucher to avail 10% off on purchase above Rs. 999, can be availed only once, for a maximum discount value of Rs. 500
The voucher to avail 20% off on purchase above Rs. 1999, can be availed only once, for a maximum discount value of Rs. 1000
The vouchers are valid across all categories except Gold coins, precious jewellery, briefs, vests, trunks and socks.
Vouchers can only be used to buy full priced (non-discounted) products.
Vouchers can not be clubbed with any other offer.
For a single transaction, only one voucher can be used.
Vouchers is valid for 10 days from registration.
Terms For End of Season Sale
Terms & Conditions for End of Season Sale (EOSS)
The End of Season Sale runs till stock lasts. Sale up to 60% off does not imply that all products are on 60% discount;SALE is on ALL products but this number will change as and when stock levels decrease. This End of Season SALE is only applicable in India, and is in ‘Life Style and Fashion domain’.
Sign up vouchers cannot be used against sale/discounted items. For more details read registration voucher rules.
Sale/discounts apply to selected items only. Although there are many brands on SALE, there might be some exclusion.
Due to technical issues, typographical errors or information received from our suppliers and service providers, prices of the products shown on the Site may vary during the order process. If you come across any errors in pricing or billing, we request you to contact us within 24 hours of receiving your order so that we may provide a remedy for the same.
Promotional offers and discounts may be combined only at the discretion of VANNJI.IN.
All offers are non-transferable and have no cash value.
vanji.in reserves the right to extend or terminate the offers/sale, without further information at any point of time.
vanji.in reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of this sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and vanji.in decision in this regard shall be final and requires no intimation to the customer of any sort.
All refund will be in the form of vouchers only.
In case of any further query pertaining to use of voucher and/or credit note or regarding the sale/offers, please email customer care at STORE@VANJI.IN or call @ 0424-2222895
is the customer's responsibility to login earlier if they want to
avail better products or styles because
sales are "first come, first served". The merchandise is
not restocked once sold out. No information regarding the presence of
any Product in our stock will be guaranteed and we will alert you
only when an item is sold out.
The terms and conditions for such Contest shall be separately available on the Site. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Terms for VANJI Rewards
Terms for Jabong Rewards
In order to receive referral points, friends referred by members must be new to VANJI and not already registered with VANJI.
Members will be eligible to get referral points only if the referred friend clicks the invitation email or member’s personalized link to place an order from VANJI.IN. If a member’s order is not completed successfully, (due to non-payment, cancellation, non-delivery, return), then user will not be eligible for the points received against this order
If a referred friend’s order is not completed (due to non-payment, cancellation, non delivery, return), the user will not be eligible for the referral points received against this order
A member can send maximum 200 referral invites at once and upto 5000 referral invites in his lifetime.
If a member initiates a return request for a part or whole of his order, reward points corresponding to the amount will be immediately reversed. Incase, member's return request is rejected, the points will not be credited back into his account.
Any fraud or abuse concerning the Program is subject to strict administrative and / or legal action by the VARI FABS., including but not limited to termination of membership. A fraud encompasses:
If a member is found referring himself using multiple IDs / phone numbers
If a member is found placing large orders, earning and redeeming points and then returning a major part of the order.
If a member is found making multiple successful referrals and redeeming his referral points and then a majority of your referrals return the order.
Any other attempt to take unfair advantage of the Rewards Program.
Any reward points obtained through Referral or Loyalty programs will be cancelled in the event of the customer's account being blocked by vanji.in
Earned points cannot be exchanged for cash.
The Company reserves the rights to terminate the Program at any time and / or change, modify, withdraw or extend the Program and/or Terms and Conditions or replace it wholly or partially by another program, without any prior notice and/or correspondence in this regard. Members will be deemed to have accepted such changes by continuing to be the part of VANJI Rewards program.
Gifts redeemed from the rewards catalog are non returnable and non exchangeable.
Participation in the Rewards program requires you to submit personal information about you and your friends (name and email address). Members agree to receive message updates from us with regard to their participation in the Rewards program and to allow us to communicate with their referrals regarding their participation (like by informing member’s friends that an invite was sent by him)
If you have any comments or suggestions, we would be pleased to receive them at our ERODE address or by emailing us at STORE@VANJI.IN
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
Data that we collect
We may collect various information if you seek to place an order for a product to us on the Site.
We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
We may also share your data with our franchisor. You further authorise the franchisor to use this information to sell products to you, directly or indirectly.
We may also use your data in order to manage the Site, collect payment from you, enable you to subsequently use parts of the Site, detect any fraud or Site abuses, send you information relevant to the Site or our products, and in case we have any queries. Payments that you make through the Site will be processed by our company VARI FABS, a company registered in India.
You must only submit to us or our agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Credit Check and Fraud Prevention
We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes would be handled by ERODE courts.
Other uses of your personal information
We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, SMS updates, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other.. Within 7 working days (days which are neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
The Site uses technology from Google Analytics and Webtrekk GmbH (www.webtrekk.de) through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer.
You can track your orders in vanji.in Track orders
What is vanji.in's Shipping Policy?
We strive to deliver products purchased from vanji in excellent condition and in the fastest time possible. Also, for all the subsequent purchases of Rs. 999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of Rs. 99 will be applicable to all orders under Rs. 999.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.
If you cancel part of the order, shipping charges will not be refunded.
If you return an order delivered to you, original shipping charges will not be refunded. However if you self-ship your returns, you will be reimbursed based on vanji.in'sReturns Policy.
*Order value is calculated after applying discounts.
What are the shipping charges on vanji products?
vanji offers free shipping within India on all products if your total order amount is Rs. 999* or more. Otherwise Rs. 99 will be levied as Shipping Charges.
*Order value is calculated after applying discounts.
How do I check the status of my order?
You can check the status of your order at any time at this link. This page also has a courier tracking number that can be used to track the status of the order at our courier partner's website. It may take up to 24 hours for the order status to be updated on our courier partner's website.
How can I check if vanji.in delivers to my PIN Code?
You can find out if vanji.in delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool and choose your mode of payment to get this information.
The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
How long does it take for an order to be delivered to me?
We deliver most of our orders within 7 days from the order date. You can find out how long we will need to deliver your order to your specific pincode using the courier serviceability tool located on the right side on all product detail pages.
How are orders placed on vanji.in delivered to me?
All orders placed on vanji.in are dispatched through our shiprocket courier service , or through other courier partners such as Blue Dart, Quantium, etc. We do not use Speed Post to deliver orders placed on vanji.in
Does vanji.in deliver products outside India?
No. At this point, vanji.in delivers products only within India.
Available Shipping Options
Delivery typically in 2 to 7 days. Please check the product details page for pincode-specific times.
Availability: All serviceable locations.
Charges: FREE for orders above Rs. 999. Rs. 99 per order below Rs. 999
What is vanji.in’s Return and Exchange Policy?
vanji.in’s Return and Exchange Policy offers you the option to return or exchange items purchased on vanji.in’s within 30 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your vanji’s cashback account. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.
The following EXCEPTIONS and RULES apply to this Policy:
Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of such items includes
Briefs, Shape wear bottoms or any lingerie set that includes a brief.
Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.
Mittens, Socks and Wrist-Bands
Due to their intimate nature, we handle returns and exchanges for innerwear, sleepwear and lingerie items differently:
Only self-ship return allowed for such items, the pickup facility will not be available.
These items cannot be exchanged.
Fine jewelry products must be returned within 15 days from the day of delivery, To return your fine jewelry purchase, please call customer care at +91-0424-2222895.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.
Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.
Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.
In case you had purchased an item which has a free gift/offer associated with it and you wish to return the item,maximum of Refunds/Free item MRP will be debited until the satisfactory receipt of all free gift(s)/offer item(s) that are shipped along with it.
If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
Once your return is received by us, you will be reimbursed Rs 100/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy.
What is vanji.in’s 30 day return and exchange policy? How does it work?
vanji.in’s 30 day returns and exchange policy gives you an option to return or exchange items purchased on vanji.in’s for any reason within 30 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition
There are two ways to return the product to us. In most locations we offer a free pick up service for your return. You will see a pickup option when you submit a return request. If we don't offer a pick up at your location, or if you prefer, you can ship an item back to us. In such cases, we will credit your cashback account with Rs.100 to cover your cost of shipping the product back to us.
Once we pick up or receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your vanji.in’s account. If you wish to receive a refund instead, please send an email with the following details from your registered email address to email@example.com. If the picked up product does not pass the quality check we shall return it back to you.
Account Holder Name
Bank Account Number
You can exchange an item purchased from vanji.in’s for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately.
The following products sold on vanji.in’s are exceptions to this policy:
Certain innerwear, cosmetics, socks, deodorants, perfumes, fashion accessories, hair accessories cannot be exchanged or returned. The list of items where returns or exchanges is not supported includes:
Bra, Vests, Briefs, Trunks and Lingerie.
Anklets, Bangles, Earrings, Bracelets, Brooches, Earrings, Pendants, Necklaces and Rings.
Mittens, Socks and Wrist-Bands.
Fine jewelry products must be returned within 15 days of delivery.
How do I return a product to vanji.in’s ?
To return a product to vanji.in’s , please follow these steps:
Create a Returns Request online by going to the My Returns section of vanji.in’s . You can return almost all products purchased from vanji.in’s within 30 days of receiving the product. Follow the screens that come up after clicking on 'Return a Product' button. Please make a note of the Return ID that that we generate at the end of the process.
Fill out a returns form: You can use the returns form that was sent with the order or download and print one at the link available by clicking on your return ID. If you don't have the returns form or can't access a printer, please write the following information on a sheet of paper and use that sheet as the returns form:
Keep the item ready for pick up or ship it to us: You can choose to schedule a pick-up of your order or self-ship your return to us. We offer pick-ups of your return in select locations - this option will be available to you when you submit your return online.
Pick-up: If you choose to schedule a pick-up, please put the product with accompanying tag and a filled out returns form in a packet. Leave the packet ready and open to expedite the return pickup. Our staff will initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Distribution Center. Once your product has been approved by our quality staff we will credit your account with cashback.
Self-ship: If you choose to self-ship, please pack the product in its original package with accompanying tags and a filled out returns form. Kindly address the package to the address of the delivery center closest to you. We have listed out the addresses of the delivery centers in another section on this page.
We will send you a confirmation email as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the order status section.
How do I place an exchange request on vanji.in’s ?
If you would like to exchange some products purchased from vanji.in’s , please follow these steps:
Create an exchange request online. You can exchange any product purchased from vanji.in’s within 30 days of delivery by going to the order status section. Please select the item you wish to exchange. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
Fill out a returns form for the original product that you are exchanging. You can use the returns form that was sent with the original order. If you don't have a returns form, please write the following information on a sheet of paper and use this sheet as the returns form.
Original Order Id,
Exchange Order Id
Place the product in a packet but do not seal it. In the packet, please include the product along with the tags that it came with and a completed returns form
Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.,
At any time, you can track the status of your exchange requests by going to the order status section.
How long would it take me to receive the refund for my return?
We take 1 business day to initiate a NEFT transfer or 7 to 10 business days if it is an online refund after the returned item has reached us.Therefore the refund time really depends on the time it takes the courier company to deliver the packet to the returns processing facility.
In case it is beyond the above, please send us a screenshot of your bank statement from the day the order was placed and we will expedite the refund. (NEFT - 1 Business day. Online Refund 7-10 Business days once the request is processed)
How do I return multiple products from a single order?
If you are returning multiple products from a single order, you will receive a separate Return ID and email for each item. However, you can ship all the products delivered in a single order in a single shipment. Please include the Return IDs for all the products in a single return form.
Does VANJI.IN pick up the product I want to return from my location?
Currently we pickup returns only in select PIN Codes. If your delivery location is serviceable, you will be able to see and select the pickup option when you queue your return online.
We will pick up the return within 72 hours of your placing the request. Please keep the return shipment ready.
I would like to Self-Ship the return myself to vanji.in’s . How can I do this?
If your pincode is not covered by our pickup service, you will need to self-ship the return item by courier. If we do not offer a return pick up service in your area or you choose to ship the return to us, please send the return package and the returns form inside to the nearest delivery centre. For all self-shipped returns, you will be reimbursed Rs. 100 towards your shipping costs. This is subject to your returns being inspected and successfully processed upon receipt at our end.
Where should I send my return?
You can send the return to any one of the following addresses depending on your location:
ANNA THEATRE ROAD,
Cancellations and Modifications
You can cancel your orders in MY VANJI’S Cancel order
What is vanji.in’s Cancellation Policy?
You can cancel an order until it has been processed in our warehouse by going to the 'CANCEL ORDER' section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your vanji.in’s account in the form of Cashback.
Can I modify the shipping address of my order after it has been placed?
Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at +91-0424-2222895.
I just cancelled my order. When will I receive my refund?
If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Myntra.com Cashback account immediately after your order has been cancelled. Any coupons used are also reinstated it to your account
If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.
You can check refund status of your returns in My VANJI’S Refund status
How can I pay for my order at vanji.in’s?
We support the following payment options at vanji.in’s :
Cash On Delivery (available in select pincodes)
How does the COD (Cash on Delivery) payment option work?
Cash on Delivery allows you to pay for your order with cash at the time of delivery. vanji.in offers a Cash on Delivery option for all orders between Rs. 0 and Rs. 10000 for most delivery addresses. To place an order and pay for it using Cash on Delivery (COD), please select the 'Cash On Delivery' option on the payment page.
Why can't I see the COD option on my payment page?
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
Your order value may be below Rs. 0 or over Rs. 10000.
Our courier partners may not support a Cash on Delivery option to your delivery address.
You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 10000, then the COD option will be disabled.
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery(COD) payment option on the payment page to place your order.
If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.
I am being charged a VAT amount on my order. What is VAT?
Value Added Tax (VAT) is an indirect tax under the Indian taxation system which is levied, based on consumption, by state governments. VAT will have to borne/paid by the ultimate consumer of the product.
How is the VAT amount decided?
Following rules will govern whether or not an additional VAT will be applicable on the products purchased by you:
VAT applicability: For a product, if the total discount percentage is more than 19% of MRP, then VAT maybe collected from customer.
VAT amount: If applicable, the amount of VAT collected from customer depends on category:
Apparel/Clothing: Max 5% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The balance VAT amount payable to government will be borne by VANJI.
Footwear and Accessories: Max 12% of net payable (MRP - product discount - coupon discount) will be collected from the customer. The balance VAT amount payable to government will be borne by VANJI.
Other Categories: Customer doesn't need to pay any VAT.
If I return the purchased product will the VAT amount charged be refunded?
Yes. If you return the product the applicable VAT amount will also be refunded to your VANJI’S cashback account.
If I cancel my order will the VAT amount charged be refunded?
Yes. If you cancel the order, the applicable VAT amount will also be refunded to your VANJI’S cashback account.